Refund Policy
💰 Our Commitment
At Patel Organic Store, your satisfaction is our priority.
We take great care in delivering pure, fresh, and high-quality organic products.
If, however, you receive a damaged or incorrect item, we’ll gladly help you with a replacement or refund according to the terms below.
📦 Eligibility for Refunds or Exchanges
You may request a refund or exchange within 3 days of delivery if:
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The product you received is damaged, leaked, or defective.
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The product is incorrect or different from what you ordered.
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The product is unused and in its original packaging.
To start a return, please contact us at:
📧 info@patelorganic.com
📱 WhatsApp: +92-XXX-XXXXXXX
You’ll be asked to share your order number and clear pictures of the product and packaging for verification.
🚫 Non-Refundable Items
We do not offer refunds or returns for:
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Opened or used products.
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Items damaged due to customer mishandling.
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“Change of mind” after delivery.
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Sale or discounted items.
🔁 Replacement Process
If your claim is approved:
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You can choose between a replacement product or a refund (via same payment method).
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Refunds are processed within 5–7 working days after verification.
🚚 Return Shipping
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For damaged or incorrect products, Patel Organic Store will bear the return shipping cost.
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For all other return cases (if approved), the customer will bear the return shipping charges.
⚙️ Policy Updates
We may revise this Refund Policy from time to time.
All updates will be posted on this page with the latest effective date.